with Francis Rose, Monday-Friday 1-3pm
November 18, 2009 - 7:09pm
"Congress and previous Administrations laid some of the groundwork for government-wide performance management, starting with the Clinton Administration's implementation of the Government Performance and Results Act (GPRA). The Program Assessment Rating Tool (PART) developed by the Bush Administration tried to create metrics at the program level. The result is that today we have thousands of metrics and plans in a number of overlapping systems.
"The test of a performance management system is whether it is used. Despite the extent and breadth of these historic efforts, the current approach fails this test. Congress doesn't use it. Agencies don't use it. And it doesn't produce meaningful information for the public.
"Most metrics are process-oriented and not outcomes-based. We do not track progress on goals that cut across agencies. Overall, too much emphasis has been placed on producing performance information to comply with a checklist of requirements instead of using it to drive change.
"This must change. Federal managers and employees at all levels must use performance goals and measures to set priorities, monitor progress, and diagnose problems. They must learn from practices that work and those that do not. They need to learn how to use goals and measures to motivate the best from our workforce and our service delivery partners to achieve greater results and to allocate scarce resources wisely."
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