“GSA was great in this process,” Klimavicz said. “They were a little bit ahead of us so we reviewed their documents. And Casey’s office spent lot of time with us, going through our requirements documents and training materials.”
NOAA completed moving 25,000 emails boxes to the cloud Dec. 12. Klimavicz said the change over from 19 email systems went much smoother than he could have ever expected.
“The transition happened over a period of a couple of months, through one earthquake and two hurricanes,” he said. “We completed it on time and on budget. Less than one percent of all employees had any issues so it was a very successful migration.”
Klimavicz said NOAA’s help desk received 129 trouble tickets in the first week after the transition, which he said was “exceptionally low number given magnitude of change.”
The move to Google Apps will help NOAA avoid spending about $12 million. Klimavicz said to build and host the email system in house, NOAA would have spent about $23 million. The cost to move and for operations and maintenance in the cloud is $11 million. “It’s not only a lot cheaper, it’s a lot faster and a lot more flexible,” he said.
Klimavicz said NOAA’s experience provides a number of lessons learned for other agencies who are moving their email systems to the cloud.
He said the biggest lesson NOAA learned is there can never be enough communication.
“We offered a lot of training, both in person and online courses. But we made it optional and if I would do it again, I’d have made it mandatory because it would have made the transition easier,” Klimavicz said. “The other thing I’d do is have a large number of program staff on hand during the transition itself. We knew this was an issue to have on-site training support, but in the end, we didn’t have enough compared to other organizations. It’s important to get staff trained early so they have time to become experts.”
Klimavicz also recommended building an exit strategy upfront and defining not only the agency’s security requirements, but also that the cloud provider must hold all data in the United States.
“We defined our exit strategy in performance work statement upfront,” he said. “We can get our data back at anytime. We have about 36 terabytes of data so I may not want that delivered to my infrastructure, but maybe to someone else’s.”
Now that NOAA’s email is in the cloud, Klimavicz said he is focusing a set of new priorities.
He said among his top priorities is using the NOAALink contract to modernize the agency’s network infrastructure and implementing enterprisewide share services.
Klimavicz also said he wants to expand the reach of NOAA’s cyber center to monitor all the devices on the network. Currently, the center watches over about 4,000.