federal hiring reform and a shortage of qualified applicants, agencies need better tools. Aon’s Telephone Assessment Programs, TAPs, can help. TAPS is a proven method to assess a candidate’s skills through realistic job simulations. And, Aon provides same-day results that meet the highest professional standards and are legally defensible. After Aon worked with an agency on a 13,000 employee TAPs program the new hires were more successful during training and better matched to the job.