A recent survey finds most federal workers like their jobs, but the promotion process continues to be an issue. That’s where Aon’s Telephone Assessment Program, or TAPs, comes in. TAPS offers a proven method of testing an employee’s skills for a position at the next level. Employees are asked to work through realistic job simulations, and come up with positive outcomes to everyday challenges. All of us this is done by phone with same-day results that are legally defensible.