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How to improve life for Performance Improvement

Setting measurable goals and regularly tracking agency progress is at the crux of the Government Performance and Results Modernization Act which became law in January. But what do federal Performance Improvement Officers face in establishing performance cultures at their agencies? The Partnership for Public Service and Grant Thornton surveyed 23 PIOs to find out. Joining us with their survey results is Robert Shea, a principal at Grant Thornton.