The Veterans Affairs Department has a reason to celebrate. Its National Cemetery Administration has earned the highest marks for excellent customer service in both the private and public sector. That’s according to a survey by the American Customer Satisfaction Index. Steve Muro, undersecretary for Memorial Affairs at the VA, has more.
When programs go off the rail, sometimes agencies feel the need to switch contractors. A case in point is HealthCare.gov. Health and Human Services jettisoned its main contractor and hired Accenture to work on the troubled site.
Jim Williams offers some perspective on the pros and cons of switching contractors. He’s a former acquisition executive at the IRS. He also ran the Federal Acquisition Service at the General Services Administration.
Lauren Larson Coordinating Producer Federal News Radio
A proposed rule change at the Agriculture Department’s Food Safety Inspection Service would let more chickens undergo inspection faster. Plants wouldn’t be required to test for pathogens like salmonella.
It’s been almost two years since we heard from Stan Painter, chairman of the National Joint Council of Food Inspection Locals . He tells Federal News Radio’s Lauren Larson why inspectors still think this change is bad for our health.
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Tom Temin is the host of The Federal Drive, which airs from 6-9 a.m. on 1500 AM in the Washington, DC region and online everywhere. Tom has 30 years experience in journalism, mostly in technology markets. Before coming to Federal News Radio, he was a long-serving editor-in-chief of Government Computer News and Washington Technology magazines.