The Veterans Affairs Department promises to be “digital by default.” The new initiative seeks to provide better and faster service to veterans. The department is hiring experts from outside the government to build the technology to streamline offerings. Marina Martin, VA’s chief technology officer, tells Federal Drive with Tom Temin and Emily Kopp the effort goes beyond simply tackling the persistent backlog of disability claims.
Tom Temin is the host of The Federal Drive, which airs from 6-10 a.m. on 1500 AM in the Washington, D.C. region and online everywhere. Tom has 30 years experience in journalism, mostly in technology markets. Before coming to Federal News Radio, he was a long-serving editor-in-chief of Government Computer News and Washington Technology magazines.