Federal Drive

Mallory Barg Bulman: How agencies can improve customer service

Now that the main tax filing season is in the books, the Internal Revenue Service is regrouping and looking for ways it can improve customer service. The Partne...

Tom Temin@tteminWFED

April 20, 2016 1:14 pm

< a min read

Mallory Barg Bulman, research director, Partnership for Public Service

Now that the main tax filing season is in the books, the Internal Revenue Service is regrouping and looking for ways it can improve customer service. The Partnership for Public Service has done research into what it takes to improve customer service. Mallory Barg Bulman, research director at the Partnership, shares insight on Federal Drive with Tom Temin.

Download audio

Tom Temin

Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.

Follow @tteminWFED

Biden Administration tweaks regulations for how states, cities can use federal funding

Agency Oversight

A look into whether one HHS component is properly securing its cloud information systems

Cybersecurity

Defense contractor pleads guilty to bribery