Federal Drive

Mallory Barg Bulman: TSA, State endure customer service problems

The Transportation Security Administration and the State Department's Passport Office have two things in common. They both interact with citizens when they're t...

Tom Temin@tteminWFED

July 13, 2016 10:03 am

< a min read

Mallory Barg Bulman, research director, Partnership for Public Service

The Transportation Security Administration and the State Department's Passport Office have two things in common. They both interact with citizens when they're traveling, and they both have had customer service problems. But, they've made efforts to improve. Mallory Barg Bulman, research director at the Partnership for Public Service, joins Federal Drive with Tom Temin with more.