Federal Drive

Mallory Barg Bulman: Hiring your way to improved customer service

Agencies wanting to improve customer service should hire front-line people who are good at customer service. No mystery there. But to support those people, you ...

Tom Temin@tteminWFED

November 30, 2016 9:35 am

< a min read

Mallory Barg Bulman, director of research, Partnership for Public Service

Agencies wanting to improve customer service should hire front-line people who are good at customer service. No mystery there. But to support those people, you really need to have a much deeper orientation toward good service delivery. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin with advice for how to do that.