IT Service Management and enterprise architecture

June 8, 2010 — Every federal IT professional has heard term ‘ITIL’ bantered around the office.

It stands for Information Technology Infrastructure Library — a way to organize information in large organizations.

This concept started in England and has found widespread adoption in very large commercial organizations as well as governmental agencies.

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Today’s interview is with an ITIL expert from DISA, Drew Jaehnig, and a ITIL authority from the commercial sector, Wendy Irion-Talbot, Vice President of Business Process Management for CSC’s North American Public Sector.

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Learn how to differentiate between IT Service Management (ITSM) and ITIL.

In fact, DISA has a new policy regarding ISTM and the formation of the office.

What role does enterprise architecture play regarding ITSM concepts.

It is obvious that no tool or technology will fix a dysfunctional organization — if you start with a reasonably designed system, then productivity will follow.