In the eight years since the Department of Homeland Security opened its doors, the agency has struggled to develop and acquire new technology. The Government Accountability Office has been tracking and documenting those struggles, and in its most recent report outlined three key areas for improvement:
Developing technology program requirements
Testing and evaluating technologies
Incorporating cost-benefits analysis in IT acquisition decisions
David Maurer, the director of homeland security and justice issues at GAO, discussed the watchdog agency’s latest findings on In Depth with Francis Rose.