An OPM spokesperson said the site was getting 2.5 million visitors per day since its Oct. 11 launch.
Jeff Neal, the former CHCO at the Homeland Security Department, said the glitches are not structural and are “growing pains” in standing up a large and complex system.
“If you look at the performance right now, it’s not where the CHCO Council or OPM would’ve wanted it to be,” Neal said in an interview with In Depth with Francis Rose. Neal is currently senior vice president of ICF International.
When the site is fully realized, applicants will be able to submit documents to several positions at once.
Previously, “if you want to apply for 20 jobs for 20 agencies, you may have to submit the same documents 20 times,” he said.
The search capabilities also improved with the new version of USAJobs. OPM is using Microsoft FAST for its search function.
Neal said he expected users to see improvements and problems to “settle down” in the coming days.
“I don’t think the problems they’re having right now are going to be problems that are long-term,” Neal said.
Francis Rose is the host of In Depth, which airs weekdays from 4-7 p.m. on 1500 AM in the Washington, DC metro area and online everywhere. Francis has covered all three branches of the federal government as a broadcast journalist since 1998. He joined Federal News Radio in 2006 as the producer and news anchor of the station’s morning drive program, the Federal Drive. He launched In Depth in 2008 as a daily show focused on connecting federal executives to the information they need to do their jobs better.