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Kim Weaver, Federal Retirement Thrift Investment Board

Kim Weaver, Federal Retirement Thrift Investment Board

wfedstaff | April 17, 2015 6:57 pm

The results are in from a customer service survey of Thrift Savings Plan account holders. And the verdict is one that most organizations would kill to have. Kim Weaver, director of external affairs at the Federal Retirement Thrift Investment Board, tells In Depth with Francis Rose why they did the survey in the first place.