The results are in from a customer service survey of Thrift Savings Plan account holders. And the verdict is one that most organizations would kill to have. Kim Weaver, director of external affairs at the Federal Retirement Thrift Investment Board, tells In Depth with Francis Rose why they did the survey in the first place.
Francis Rose is the host of In Depth, which airs weekdays from 8-10 a.m. on 1500 AM in the Washington, D.C. metro area and online everywhere. Francis has covered all three branches of the federal government as a broadcast journalist since 1998. He joined Federal News Radio in 2006, and launched In Depth in 2008 as a daily show focused on connecting federal executives to the information they need to do their jobs better.