American Customer Satisfaction Index

Federal contractor to pay $7M for CX methodology issues

In today’s Federal Newscast: Harry Coker, an alumnus of the NSA and CIA, is nominated to serve as national cyber director. In less than a fortnight, the…

Federal Newscast

CORRECTS YEAR A U.S. Marine Corps, who wants to remain anonymous, honors veterans graves at the Los Angeles National Cemetery in Los Angeles, Monday, May 31, 2021. He has placed American flags for the last 15-years, first as a boy scout, this year as a U.S. Marine. Authorities said a giant American flag and several smaller flags were stolen from a Southern California veterans cemetery over the Memorial Day weekend. Les' Melnyk, a spokesperson for the Department of Veterans Affairs National Cemetery Administration, said the garrison flag at Los Angeles National Cemetery was reported stolen sometime late Sunday or early Monday. (AP Photo/Damian Dovarganes)

First Look

VA’s National Cemetery Administration earns top spot on CX scorecard for 7th time

Veterans Affairs

Amelia Brust/Federal News Network

The government’s satisfaction index is up, but still not what it should be

Agency Oversight

Getty Images/iStockphoto/Tero Vesalainen

Grumpy feds won’t give good customer service

Federal Report

Getty Images/iStockphoto/Tero Vesalainen

Uh-oh, satisfaction with federal government services has dropped

Agency Oversight

FILE - Travelers wear masks as they wait in a line for a TSA security check, Dec. 10, 2021, at Seattle-Tacoma International Airport in Seattle. President Joe Biden on Monday, Dec. 13, 2021, will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services, like renewing passports, applying for Social Security benefits and getting aid after natural disasters. (AP Photo/Ted S. Warren, File)

One survey says customer experience with federal agencies is on the decline, while another says the opposite

Federal Newscast

AP/J. Scott Applewhite

Lawmakers ask 5 agencies for update on meeting customer service legislation’s goals

Congress

No single reason customer satisfaction with federal services keeps slipping

Federal Drive

Businesswoman pressing smiley face emoticon on virtual touch screen. Customer service evaluation concept.

Federal agencies score all-time high on customer satisfaction survey

Management

State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

Management

Federal Drive Interviews — Feb. 6, 2013

Federal Drive