Deloitte Consulting

How to make citizens feel good about federal call centers

How to make call centers more empathetic.

Technology

Getty Images/iStockphoto/Tero Vesalainen

Grumpy feds won’t give good customer service

Federal Report

IRS, Army using automation to cut hours out of the acquisition process

Reporter's Notebook

DoD enters into $106 million contract for AI environment

Defense

Paul Brubaker is the deputy CIO for VA's Account Management Office.

Don’t exempt DoD from the Clinger-Cohen Act, modernize federal IT management instead

Reporter's Notebook

In this Friday, March 10, 2017, photo, job seekers use computers to search for a job at the Texas Workforce Solutions office in Dallas. On Thursday, March 16, 2017, the Labor Department reports on the number of jobless claims the week before. (AP Photo/LM Otero)

Desire for pay demonstration, job training highlight OMB workforce summit

Reporter's Notebook

Federal News Radio

Overcoming complexity, driving value through service delivery transformation

Commentary

Service delivery transformation: The path to a more responsive, agile approach to shared services

Commentary

Spike in improper payments is part of the storm before the calm

Management

How workforce analytics could help agencies blunt a retirement spike

Commentary

Taking the federal digital leap

Off the Shelf

Greg Pellegrino: Political transition involves more than meets the eye

All eyes might be on Donald Trump on Inauguration Day, but in reality, the transition involves thousands of people. As in a business merger or acquisition,…

Federal Drive

Taking the federal digital leap

Kymm McCabe, technology principle with Deloitte Consulting, joins host Roger Waldron on this week’s Off the Shelf to discuss the keys to a digital transformation…

Off the Shelf

Robin Lineberger: Rate of DoD cost overruns declines sharply

Federal Drive

No one ever said program management was easy. Especially in aerospace and defense. If it was, the Defense Department wouldn’t be dealing with persistent cost and schedule overruns decade after decade. But a new analysis by Deloitte finds that the rate of cost overruns has declined a lot. Robin Lineberger, a Deloitte Consulting principal, joins Federal Drive with Tom Temin with more.