Granicus

charlotte lee granicus hisp interview

How agencies are ‘reaching people where they are’ through effective CX communications

Charlotte Lee, strategic lead for CX and innovation at Granicus, says effective communication is the key to better customer experience in government.

Technology

Digital planning, equitable access key for agency alignment with the President’s Management Agenda

Commentary

Federal CX imperative: Engage customers, public on their terms

Federal Insights

Deepening relationships: How agencies are delivering on customer experience

Federal Insights

CX Exchange 2023: Granicus’ Charlotte Lee on 3 ways to enhance customer experience through active communications

Technology

How to achieve your agency’s CX goals

Federal Insights

Federal Executive Forum Customer Experience in Government

Federal Executive Forum

Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)

Accelerating Government