Martha Dorris

Office of the Director of National Intelligence building, ODNI

OMB’s return-to-office memo offers ‘reset’ for federal employees and their customers

The Office of Management and Budget, in a memo last month, called on deputy secretaries to develop Work Environment Plans that take a closer look at agency…

Workforce

Rob Cannon Photo/Rob Cannon

Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)

Accelerating Government

Customer experience: What is it and why is it needed?

Amtower Off-Center

Exclusive

Episode 14: How to leverage customer experience as a tool for government marketing (and gain customer loyalty)

Market Chat

Exclusive

USDA, GSA accelerating Centers of Excellence efforts by releasing 6 RFQs

IT Modernization

Starting with IT, EPA driving toward a new customer experience

Management

Exclusive

Episode 7: How to successfully market to government during a CR

Market Chat

Army seeks help to guard against fake social media accounts

Reporter's Notebook

Labor, GSA losing IT, customer service executives

Reporter's Notebook

Martha Dorris, GSA’s deputy associate administrator for innovative technologies

Martha Dorris: What state-of-the-art customer service looks like

Federal Drive

Martha Dorris: Devil’s in the details in customer service

Federal Drive

GSA’s Dorris to retire after 34 years

Martha Dorris, the General Services Administration’s director of the Office of Strategic Programs within the Office of Integrated Technology Services,…

People

Martha Dorris and Ira Hobbs

The latest small business contracting numbers numbers show agencies are struggling to hit their goals for doing business with small businesses. Those companies…

Web guru Dorris brings new life to government websites

Management

Martha Dorris played a key role in a slew of Web platforms that are helping citizens to better connect with government services. For that work, she has been named a finalist for the 2013 Service to America Medals.