The Office of Personnel Management said scammers are posing as federal agents and trying to get money from federal retirees.
Roughly 540,000 of the 1.9 million calls the Office of Personnel Management’s Retirement Services received from federal annuitants in fiscal 2015 were abandoned, OPM’s inspector general found. The IG also said Retirement Services is not meeting its goal to process all written inquires within 60 days or less.
The Office of Personnel Management will focus its efforts around six pillars and a series of initiatives to improve how it uses and delivers technology services. OPM Director Katherine Archuleta said the plan helps reinforce the collaborative approach needed to implement IT systems.