At-home Agent: telework on vitamins

As a federal worker or contractor, you already know this, but the thinking about telework proves the point: there really are some major differences between the private sector and the federal workforce.

A taskforce of the American Council for Technology (ACT) and Industry Advisory Council (IAC) produced a white paper earlier this year looking at the further difference between a teleworker and an “at-home agent.”

While a teleworker is generally thought of as working from home a day or two or maybe even three a week, the at-home agent works from home or another alternative site full time.

According to the paper, “Federal contact centers have been slower to adopt at-home agent, primarily citing the security and privacy requirements that are specific to the Federal Government.”

Register for the Ask the CIO Chat with Andy Ozment of the Homeland Security Department on Oct. 11, at 1:30 p.m.

Taskforce chair, Mark Samblanet, told the Dorobek Insider there’s one more roadblock: awareness.

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One thing we found out through the process is that all these agencies we talked to had a telework program in place, yet, for some reason, when we started talking about at-home agents, they’d never connected the telework [process] to at-home agents. Telework programs have the practices and policies in place. . . . Most people think of telework as an employee with an office who’s working at home part of the time or during a pandemic or an emergency. . . . They don’t necessarily make the [connection] there.

To listen to the the interview with Samblanet and learn more about at-home agents, click here.