His ability to lead collaborative operational teams and program staff has contributed to the successful implementation of HRA’s Model Office
Richard Siemer has consistently proven his dedication to the public sector throughout his 27-year career. In his capacity as Deputy Commissioner and CIO for HRA’s Management Information Systems, Mr. Siemer’s ability to lead collaborative operational teams and program staff has contributed to the successful implementation of HRA’s Model Office. A major objective of the Model Offices is to provide a customer service area that streamlines processing times.
His responsibilities also extend to the support of voice telephone-related activities, where he has instituted new and innovative applications, like the Interactive Voice Response (IVR) technology. IVR has enabled customers and vendors to access information and make inquiries regarding the status of applications for services, and information lines and help desks offer these services in multiple languages. In addition, day-care vendors can submit attendance via telephone, facilitating their billing and payment processes. Mr. Siemer has also worked to roll out Voice-Over IP (VOIP) to all HRA locations – accruing significant cost savings to the city in telephone expenditures.