Government 2.0 is helping the government, but what about the public?
Computerworld Australia reports that although it’s a positive sign that government is opening up, the motivation may not be greater transparency.
“To a large degree they are really satisfying their own internal constituencies and stakeholders — other people and agencies around the world,” IBRS advisor, Guy Cranswick, told Computerworld Australia.
IBRS research shows that many people use government website, but a quarter of them said they couldn’t find the information they needed.
But Andrea DiMaio argues that agencies are too focused on citizen engagement and not enough on how social media tools can help workers do their jobs better.
DiMaio wrote in his Gartner blog, “Especially in the current economic climate, I do not see much of a problem with government 2.0 being focused at efficiency, and even less with an insufficient focus on communication.”
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