Howto.gov is a new website for government workers to share best practices in delivering customer service, the FedScoop blog reports.
The site is sponsored by the General Services Administration’s Office of Citizen Services and Innovative Technologies.
The site targets anyone who manages and works on a “government service channel” or works on developing innovative technologies in government.
According to howto.gov, the site “can help you work smarter, whether you’re on the ‘front lines’ of government customer service; you manage a customer service channel; or you support customers through new media, open government, cloud computing, communications, innovation, or in some other way.”
Best practices are divided into categories, such as social media, web content and tech solutions (like cloud computing and data sharing).
The aim of the site is to bring together people doing similar work at other agencies and “collaborate with others in your field to improve government-wide customer service efforts.”
The site encourages federal employees to submit case studies, share resources and provide feedback to improve the website.