The Department of Veterans Affairs says it’s been able to increase the number of IT projects its staff are working on by 60 percent. VA says when it studied its IT projects, it found the people working on some of them were far busier than they were on other projects. So IT employees now work in a competency model, moving their skills from project to project based on VA’s needs and priorities at any given time. VA thinks it’s also led to a more satisfied workforce. They say turnover right now is about half what it is in the private sector.