The Government Accountability Office recently hosted a panel discussion to talk about how organizations could foster collaboration to use analytics to tackle improper payments. Federal News Radio’s Eric White spoke with Vijay D’Souza, director of GAO’s Center for Enhanced Analytics, on Federal Drive with Tom Temin for a recap of the event and some of the topics covered.
Veterans Affairs Department employees are now answering 99.8 percent of veterans’ calls to the VA crisis hotline, and fewer than 1 percent of those calls are rolling over to backup centers. But the VA Inspector General and lawmakers still see some troubling challenges.
The Internal Revenue Service continues to think of ways to modernize its IT systems and navigate the dangerous waters of identity theft and refund scams, —, even as the agency is being asked for a seventh year to tighten its belt.
Sens. Heidi Heitkamp (D-N.D.) and Gary Peters (D-Mich.) asked that the Government Accountability Office to conduct a full review of President Donald Trump’s temporary hiring freeze. Citing GAO’s past study of previous hiring freezes, both senators said they’re concerned the current freeze isn’t saving government more money and is prompting more agency inefficiencies.
The Office of Management and Budget is developing a new IT capital planning policy that would help agencies measure, manage and budget IT investments. Training is another key component of OMB’s strategy during the transition year, as it also will help agencies overcome cybersecurity recruitment and procurement challenges.
The Internal Revenue Service hopes to close the tax gap by using private collection agencies (PCAs) to outsource delinquent tax payments. Agency officials say it’s important to stay vigilant during the PCA program, to ensure fraudsters are not preying on taxpayers.
The Department of Veterans Affairs insists it is well on its way to fixing problems with its suicide hotline
The IRS is reviewing its managerial pay system after the Treasury Inspector General for Tax Administration identified over 1,500 instances where managerial pay raises were applied incorrectly.
Last year the Internal Revenue Service showed improved telephone customer service, and close to 300 million visits to the Where’s My Refund? site. Agency leadership and advocates say those are just two examples of why the tax agency needs full funding in FY2018.
U.S. Customs and Immigration Services conducts millions of Systematic Alien Verification for Entitlements (SAVE) checks each year. But the program has some big holes. Rebecca Gambler, director of homeland security and justice issues at the Government Accountability Office, fills in the details on Federal Drive with Tom Temin.
The Office of Personnel Management didn’t have a decision-making policy in place to help it decide when and how to offer identity theft and credit monitoring services to victims of the 2015 cyber breaches. More than a year later, the agency still doesn’t have a plan.
One of the original backers of the spending data standardization law, Warner wants to ensure agencies are still complying with the transparency law.
The Office of Personnel Management recently released a long-awaited report on official time for fiscal 2014. It found agencies used slightly more official time that year than fiscal 2012, the last time OPM completed a governmentwide report on the topic. The report’s release comes as Congress looks to limit federal employees’ official time use.
The Supreme Court ruling doesn’t necessarily invalidate all the actions and decisions made by Beth Cobert and other leaders to whom this applies. It does, however, open them up to challenges.
Veterans groups want a 10 percent overall budget increase for VA, more staffing and updated facilities to meet today’s healthcare needs.