Federal Drive

Jim Williams: The next generation of customer service

The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using...

Tom Temin@tteminWFED

September 2, 2015 9:46 am

< a min read

The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using commercial best practices. Customer service is one of the White House's top cross-agency priority goals. Jim Williams is a partner at Schambach and Williams Consulting. He tells the Federal Drive with Tom Temin how he's heading up the ACT-IAC effort.