Mallory Barg Bulman: Trump administration needs to focus more on customer service

Mallory Barg Bulman, vice president for research, Partnership for Public Service

A new report urges the Trump Administration to do all it can to get federal agencies focused on customer service to make government operations more efficient and lower costs. Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, joined Federal Drive with Tom Temin to discuss the report put out by the Partnership and Accenture.