Mallory Barg Bulman, vice president for research, Partnership for Public Service
The Trump administration is calling on agencies to find new ways to improve services to citizens, including an overhaul of digital services. That's where the Federal Agency Customer Experience Act of 2017 comes in. Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, spoke on Federal Drive with Tom Temin about how things are adding up.
Tom Temin is the host of The Federal Drive, 6 a.m.-10 a.m. on 1500 AM in the Washington, D.C. region and online everywhere.
Tom also writes a weekly commentary. Subscribe to Federal Drive's daily audio interviews on iTunes or PodcastOne