Hila Mehr: AI needs to be implemented carefully

It can help answer questions, draft documents,and perform automated searches. But, like mayonnaise on a sandwich, artificial intelligence will only enhance government service and operations if applied carefully. That’s one finding by the Ash Center at the Harvard Kennedy School. Hila Mehr is an Ash Center fellow at Harvard’s Kennedy School of Government and works in market development at IBM. She talked about the research on Federal Drive with Tom Temin.

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