VA’s digital service head spreading the word about single point of contact for online

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Until recently, the only thing worse than visiting a Veterans Affairs facility in person with questions was visiting it online. Over the years VA had developed a tangle of web sites, logins and forms. Now it’s much easier with the digital equivalent of a single point of contact. Marcy Jacobs has been leading the word. The executive director of the VA’s digital services, and a finalist in this year’s Service to America Medals program, joined Federal Drive with Tom Temin for more.