“Secretary Pompeo clearly wants to take care of his people,” retired Ambassador Ronald Neumann, president of the American Academy of Diplomacy, said in an interview Monday. “But at the same time, if you’re not going to use any career officers for senior positions, you’re signaling that the administration as a whole — possibly not the secretary — is frankly anti-professional.”
At the assistant secretary level, the White House has completely overlooked the civil service and foreign service.
“You have some very competent people nominated, but many of them with no real experience in either making policy work,” Neumann said. “They’re competent because they understand the issues, but in many cases, have little experience in the interagency process of getting government to work, and in many cases, no experience in making policy work with foreigners. That usually means you’re going to have a somewhat difficult learning curve.”
At the secondary and tertiary levels of management, Neumann said the agency has traditionally hired from within its own senior ranks.
“It’s never been all-career, but usually you want to see and expect to see a mix of career and political appointees, because they each bring strengths,” he said. “They balance each other. When you have only political appointees, you’re really taking a step away from professional diplomacy.”
Key management posts vacant at State Department
After former Secretary of State Rex Tillerson’s firing in March, Pompeo has worked quickly to get his own team into place, but a number of key management positions remain vacant.
In July, the Senate Foreign Relations Committee held a hearing for Brian Bulatao, the White House’s second pick for the undersecretary for management position.
The president withdrew his first pick, Eric Ueland, a former Republican staff official on the Senate Budget Committee and current senior official at the Millennium Challenge Corporation, in June after waiting for more than a year without a committee hearing.
Last month, Trump nominated Carol Perez to serve as director general of the Foreign Service and director of human resources — also his second pick for the job.
He withdrew Stephen Akard, his first choice, from consideration in March after a back-and-forth with the foreign relations committee. Senators returned Akard’s nomination, but Trump re-submitted his name for consideration.
But while Pompeo looks to change course from Tillerson’s policies, Neumann said the White House’s budget proposals for the State Department have made it more difficult to restore the agency to pre-hiring freeze staffing levels.
“When you get the hiring freeze off, you don’t necessarily have enough money to just hire back everybody,” he said.
“You’ve got to take the money you’ve got, you’ve got to figure out how many positions does that buy. Then you’ve got to break that out into some 50-odd bureaus that are all suffering from empty positions,” Neumann said. “Then they’ve got to figure out what their priorities are. In other words, it’s a major lift — a lot of labor — just to undo the mess made by this blanket freeze being kept on for so long.”
Aside from budget and staffing concerns, Neumann said the State Departments needs to address long-neglected management problems.
“There are longstanding problems with how the civil service is used in the State Department,” he said. “The system is rigid — it’s rigid for people, and it’s also managerially rigid and not as useful for the department as it could be.”
Neumann recommended that the State Department reinvest in its professional education and training programs, although he added they’ve seen recent improvement. He also urged agency management to revise career ladders for the civil service.
“People can go up fairly quickly, but then they’re frozen. It’s very difficult to move, it’s very difficult to get promoted,” Neumann said.
These problems also exist for foreign service specialists, who serve as secretaries, communicators, IT specialists and security personnel at international outposts.
“While you’re solving of these high profile things, there’s also need to work on these very important issues to increasing our professionalism and quality over time.”
The American Academy of Diplomacy has teamed up with Partnership for Public Service for a research projected aimed at examining longstanding management issues in the State Department’s civil service.