How do public managers cope with the task of starting and maintaining Wikis?

July 25th and July 27th, 2011

Dr. Mergel discusses the managerial, cultural, behavioral, and technological issues that public managers face in starting and maintaining Wikis.

About Ines Mergel:

Ines Mergel is an Assistant Professor of Public Administration at the Maxwell School of Citizenship and Public Affairs and The Information Studies School (ischool) at Syracuse University. She was previously a postdoctoral research fellow at Harvard’s Kennedy School of Government, Program of Networked Governance and the National Center for Digital Government. Professor Mergel teaches in the Master of Public Administration program courses on Government 2.0, New Media Management in the Public Sector, Networked Governance, and Public Organizations & Management. Her research interest focuses on informal networks among public managers and their adoption and use of social media technologies in the public sector. In particular, she studies how public managers search, share and reuse knowledge they need to fulfill the mission of their agency.

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A native of Germany, Professor Mergel received a B.A. and M.B.A.-equivalent in business economics from the University of Kassel, Germany. She received a Doctor of Business Administration (D.B.A.) in information management from the University of St. Gallen in Switzerland and spent six years as pre- and postdoctoral fellow at Harvard’s Kennedy School of Government, where she conducted research on public managers’ informal social networks and their use of technology to share knowledge.

Professors Mergel’s work has been published in, among others, Public Administration Review, Journal of Public Administration Research and Theory, and American Review of Public Administration. Her thoughts on the use of social media applications in the public sector can be read on her blog: