customer experience

OMB

For 2025 budget request, federal IT prioritizing AI, CX

The departments of Homeland Security, Energy and Treasury are among the big winners in the fiscal 2025 budget request for civilian technology.

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FILE - The Department of Homeland Security logo is seen during a news conference in Washington, Feb. 25, 2015. DHS says a looming Supreme Court decision on abortion, an increase of migrants at the U.S.-Mexico border and the midterm elections are potential triggers for extremist violence over the next six months. DHS said June 7, 2022, in the National Terrorism Advisory System bulletin the U.S. was in a

DHS sees ‘usability testing’ as central to big burden reduction goals

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Jason Miller, the deputy director for management at the Office of Management and Budget, highlighted federal customer experience successes at a White House event on Dec. 6. (Photo by Jason Miller/FNN)

OMB’s Miller wants to ‘destroy’ the saying ‘good enough for government work’

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

OMB focused on automation, federal employee satisfaction as keys to better public-facing services

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Amelia Brust/Federal News Networkcustomer experience

Why the public sector is prioritizing the customer experience amid new economic challenges

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS’ move to agile development to buoy customer experience too

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Several Navy PEOs put personnel first in modernization efforts

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Pivoting to a total experience strategy: A necessity for governments today

Today, citizens are no longer passive recipients of government services, but rather active participants in a digital age. From mobile applications to websites,…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

GSA considers text messages as new frontier for better customer experience

A cross-agency team focused on how the federal government can improve public-facing services online is looking at text messages as the new frontier for…

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OMB

OMB gives agencies a 10-year digital services transformation framework

OMB’s new guidance, Delivering a Digital-First Public Experience, seeks to accomplish the spirit and intent of the 2018 21st Century IDEA Act.

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