Abby Herriman, senior vice president for HighPoint Global, says transforming how agencies serve their customers starts with more effective use of technology and more efficient processes.
Josh Plaskoff, director of learning and technology service development for HighPoint Global, argues that agencies need to transition their efforts to helping federal employees be more customer service focused as a way to improve employee morale and engagement.
Josh Plaskoff, PhD, the director of learning and technology service development for HighPoint Global, offers six steps to improving your agency’s customer experience.
John Loughlin, the director of business insights at HighPoint Global, offers a how-to guide to tame the metrics beast.
Doug Taylor, a program director for HighPoint Global, describes the factors agencies should consider when modernizing citizen services.