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human centered design

Several Navy PEOs put personnel first in modernization efforts

The Navy is solidifying the importance of customer experience. For example, its Program Executive Office for Manpower, Logistics and Business Solutions…

Navy

Your most important customer is your employee

Commentary

Human-centered design at the heart of VA’s CX initiatives

Veterans Affairs

Fiscal Service putting its customers at the center of its IT modernization efforts

Federal Insights

Healthcare workers walk to a tent, Wednesday, Aug. 5, 2020, at a COVID-19 testing site outside Hard Rock Stadium in Miami Gardens, Fla. State officials say Florida has surpassed 500,000 coronavirus cases. Meanwhile, testing is ramping up following a temporary shutdown of some sites because of Tropical Storm Isaias. (AP Photo/Wilfredo Lee)

How human-centered design enables federal health agility during COVID-19

Commentary

(AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

Veterans Affairs

Time for a little human centered design

Tom Temin Commentary