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While it is not uncommon for Congress to intervene when federal programs are not serving the public interest, it is unfortunate that a new law must be considered to fix the misguided implementation of "eIVES."
Harrison Smith, the director of the Enterprise Digitization Office at the IRS, said the tax agency is preparing for the influx of new funding by identifying small, but impactful modernization projects.
Traci DiMartini, stepping down from her role as chief human capital officer at the General Services Administration, will move to IRS at the end of June.
Everyone is a customer at some point. And everyone serves customers at some point.
The IRS is facing substantial cuts to funds meant to rebuild its workforce and modernize its legacy IT systems over the next decade, as part of a deal to raise the debt ceiling and avoid a first-ever government default.
The IRS is planning to allow some taxpayers to test out a free, online tax filing platform that’s run by the agency, before the Biden administration decides whether it should scale up the program for the rest of the public.
The Office of Management and Budget, in a memo last month, called on deputy secretaries to develop Work Environment Plans that take a closer look at agency satisfaction scores for both employees and customers.
The IRS is warning House lawmakers that plans to eliminate nearly $80 billion in agency modernization funds would stall ongoing plans to improve taxpayer services.
16 of the 37 federal programs and governmentwide challenges on GAO’s 2023 high risk list improved, according to the latest biennial report the agency published Thursday.
IRS Commissioner Danny Werfel says the the agency will, in the coming weeks, shed more light on the agency’s hiring plans over the next decade.
The IRS is pointing to a higher level of performance this filing season a taste of what it can do to transform the agency in the coming years.
Congress is on its second week of spring break. But its workload is piling up like drifts of cherry blossom petals. To get a rundown the latest Hill news, the Federal Drive with Tom Temin…
The IRS is preparing to hire tens of thousands of new employees by the end of fiscal 2024, with many of those new hires going to improve taxpayer experience and beef up enforcement.
After 33 years of working for the National Treasury Employees Union, its president, Tony Reardon, is calling it a career. He'll retire in August, when his term as president concludes.