Mallory Barg Bulman

  • Mallory Barg Bulman: A strategy for hiring cybersecurity experts

    Federal agencies have a seemingly insatiable need for cybersecurity experts. But wanting them and having job openings for them doesn’t mean they come streaming in. Mallory Barg Bulman, research director at the Partnership for Public Service, tells Federal Drive with Tom Temin what the elements of a cybersecurity hiring strategy might be.

  • Mallory Barg Bulman: How to make your agency more fair and inclusive

    The annual employee viewpoint surveys show the federal government is slowly improving in how fair and inclusive employees think management is. Mallory Barg Bulman, research director at the Partnership for Public Service, tells Federal Drive with Tom Temin how the successful agencies do it,

  • Mallory Barg Bulman: TSA, State endure customer service problems

    The Transportation Security Administration and the State Department’s Passport Office have two things in common. They both interact with citizens when they’re traveling, and they both have had customer service problems. But, they’ve made efforts to improve. Mallory Barg Bulman, research director at the Partnership for Public Service, joins Federal Drive with Tom Temin with more

  • Mallory Barg Bulman: Improving Education Department’s customer service

    If you’re going to nationalize what was once in the private sector, you should at least give good customer service. That’s what the Education Department is trying to do with the college student loan program with its complicated rules and procedures. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin to offer her insight.

  • Mallory Barg Bulman: Learning from agency customer service reviews

    Nothing can be more irritating and, at the same time, useful as unvarnished customer feedback. With the summer travel season over, citizens are taking to the internet to vent about experiences they’ve had at airports, in passport lines, or visiting national parks. Smart managers are seeing bad reports as good thing. Joining Federal Drive with Tom Temin with more, Mallory Barg Bulman, research director at the Partnership for Public Service.

  • Mallory Barg Bulman: New administration should take holistic view of government

    When it comes to organizational complexity, the federal government makes General Motors look like a lemonade stand. Each department, agency, bureau, branch, office and program seems to have its own people, agenda and policies. But for the next administration, it’ll be beneficial to look at the government as an integrated whole. Mallory Barg Bullman, director of research at the Partnership for Public Service, explains why on the Federal Drive with Tom Temin.

  • Mallory Barg Bulman: Journey mapping to improve service

    For decades the federal government has grappled with how to make its services understandable and easy to use. If you’ve ever seen a Medicare manual, you’ll know what we mean. More agencies are using a technique called journey mapping to improve service. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin what it is and how it works.

  • Mallory Barg Bulman: Boosting the management in OMB

    It comes up about this time every four years – questions over whether the Office of Mangement and Budget is organized in the best way to help the government deliver. You hear periodic calls for going back to having a budget bureau, or boosting the ‘M’ in OMB. For some ideas of what the next president can do, Mallory Barg Bulman, research director at the Partnership for Public Service joins the Federal Drive with Tom Temin.

  • Mallory Barg Bulman: VA works on improving customer experience

    The new holy grail for federal agencies is great customer experience. Taking their clues from the private sector, agencies are figuring out how digital and actual offerings can work together to produce satisfied citizens. Mallory Barg Bulman, director of research at the Partnership for Public Service, tells Federal Drive with Tom Temin about how the Veterans Affairs Department efforts in improving customer experience.

  • Mallory Barg Bulman: Is your staff ready for the next administration?

    Hundreds of thousands of federal employees are getting a new boss when the Trump administration take over in January. How do you prepare and how as a manager can you prepare your people? Mallory Barg Bulman, director of research at the Partnership for Public Service, shares some answers on Federal Drive with Tom Temin.