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Mallory Barg Bulman
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The Partnership for Public Service's Best Places to Work rankings showed vast disparities between agencies with the highest and lowest employee engagement in 2016. The Partnership compared 69 agencies and subcomponents into five mission areas for the second time.
February 21, 2017 -
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Citizen satisfaction with government services rebounded to a four-year high in 2016, driven largely by improved performances on the part of government websites.
February 08, 2017 -
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Lots of federal managers have asked how they help manage through the upcoming presidential transition. Some tried-and-true basics for taking care of people can certainly help. Mallory Barg Bulman, research director of the Partnership for Public Service, shares more on Federal Drive with Tom Temin.
January 11, 2017 -
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President-elect Donald Trump has laid out numerous goals for the first few months of his administration. Mallory Barg Bulman, research director at the Partnership for Public Service, talked with Federal News Radio’s Jared Serbu on Federal Drive with Tom Temin about what the incoming administration needs to do to strengthen the Office of Management and Budget as the focal point of missions that cut across agencies.
December 28, 2016 -
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The wait is over. We can now reveal this year's best and worst places to work in the federal government. No sea change, but a few surprises. Mallory Barg Bulman, research director at the Partnership for Public Service, joins Federal Drive with Tom Temin with the latest.
December 15, 2016 -
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The 2016 Best Places to Work rankings are out from the Partnership for Public Service and Deloitte. Familiar faces appear at the top of the rankings, but some large agencies, like the Agriculture Department, Securities and Exchange Commission and National Endowment for the Arts saw large improvements this year.
December 15, 2016 -
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Agencies wanting to improve customer service should hire front-line people who are good at customer service. No mystery there. But to support those people, you really need to have a much deeper orientation toward good service delivery. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin with advice for how to do that.
November 30, 2016 -
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Hundreds of thousands of federal employees are getting a new boss when the Trump administration take over in January. How do you prepare and how as a manager can you prepare your people? Mallory Barg Bulman, director of research at the Partnership for Public Service, shares some answers on Federal Drive with Tom Temin.
November 16, 2016 -
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The new holy grail for federal agencies is great customer experience. Taking their clues from the private sector, agencies are figuring out how digital and actual offerings can work together to produce satisfied citizens. Mallory Barg Bulman, director of research at the Partnership for Public Service, tells Federal Drive with Tom Temin about how the Veterans Affairs Department efforts in improving customer experience.
November 02, 2016 -
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It comes up about this time every four years - questions over whether the Office of Mangement and Budget is organized in the best way to help the government deliver. You hear periodic calls for going back to having a budget bureau, or boosting the 'M' in OMB. For some ideas of what the next president can do, Mallory Barg Bulman, research director at the Partnership for Public Service joins the Federal Drive with Tom Temin.
October 19, 2016 -
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For decades the federal government has grappled with how to make its services understandable and easy to use. If you've ever seen a Medicare manual, you'll know what we mean. More agencies are using a technique called journey mapping to improve service. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin what it is and how it works.
October 05, 2016 -
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When it comes to organizational complexity, the federal government makes General Motors look like a lemonade stand. Each department, agency, bureau, branch, office and program seems to have its own people, agenda and policies. But for the next administration, it'll be beneficial to look at the government as an integrated whole. Mallory Barg Bullman, director of research at the Partnership for Public Service, explains why on the Federal Drive with Tom Temin.
September 21, 2016 -
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Nothing can be more irritating and, at the same time, useful as unvarnished customer feedback. With the summer travel season over, citizens are taking to the internet to vent about experiences they've had at airports, in passport lines, or visiting national parks. Smart managers are seeing bad reports as good thing. Joining Federal Drive with Tom Temin with more, Mallory Barg Bulman, research director at the Partnership for Public Service.
September 07, 2016 -
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If you're going to nationalize what was once in the private sector, you should at least give good customer service. That's what the Education Department is trying to do with the college student loan program with its complicated rules and procedures. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin to offer her insight.
August 10, 2016
