Medallia

Why agencies need to invest in improving life experiences and how to get started

Building on years of efforts across administrations to enhance the federal agency customer experience, President Biden has signaled a clear call to action…

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IT modernization

What the rollout of the PACT Act teaches us about the link between the employee and customer experience

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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