Nina Olson

Tax Season Begins

IRS points to better taxpayer service as taste of what’s to come with $80B overhaul

The IRS is pointing to a higher level of performance this filing season a taste of what it can do to transform the agency in the coming years.

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(U.S. Air Force photo by Master Sgt. Mark C. Olsen)Capt. Thomas Beltz, C-17 Globemaster III pilot with the 514th Air Mobility Wing, closes in to refuel with a KC-10 Extender over the Atlantic Ocean, Feb. 10, 2018. The 514th AMW is an Air Force Reserve Command unit located at Joint Base McGuire-Dix-Lakehurst, N.J..

Air Force may be better off trying to keep pilots than hiring more

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IRS watchdog: Options to extend filing season deadline ‘something that we’ve been thinking about’

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Getty Images/iStockphoto/marcnormanInternal Revenue Service sign with a traffic signal in the foreground indicating a red light.

IRS catches up with advisory council, following ‘stalled’ agenda under shutdown

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Getty Images/iStockphoto/Tom WilliamsColleen Kiko, Federal Labor Relations Authority

Federal Labor Relations Board ending relations with its labor union

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Associated Press/J. David Ake

Watchdog finds IRS ‘underfunded, understaffed and at the mercy of shutdowns’

The IRS is still reeling from the effects of the 35-day shutdown that ended last month, according to the agency’s taxpayer watchdog office.

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‘Mixed reaction’ from IRS employees reporting back to work amid filing season

The IRS processed “several million” tax returns on Monday in the opening hours of the tax filing season, but the effects of a 35-day partial government…

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IRS questioned about the accuracy of its customer satisfaction reports

National Taxpayer Advocate Nina Olson has questioned the Internal Revenue Service (IRS) method for reporting customer service satisfaction, calling it misleading.  

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