The Trump administration’s new Office of American Innovation wants to bring in private-sector experts to improve federal agency performance. It should heed the lessons of an Obama administration initiative that tried to do the same thing.
United provides a lesson learned in sub-optimal customer experience.
Multiple sources say Chris Liddell, the assistant to the president for strategic initiatives, and Matt Lira, the special assistant to the president for innovation policy and initiatives, brought in CIOs one after another to get a handle on priorities, challenges and opportunities in each agency and governmentwide.
While the government can not operate like a business, but it can learn from the way businesses operate, especially when it comes to innovation.
Roger Waldron, president of the Coalition for Government Procurement, calls the new White House Office of American Innovation as a timely, strategic and necessary effort.
The Trump administration sees the new White House Office of American Innovation to be headed by Jared Kushner as one way to make federal procurement more efficient and responsive. So is erasing a contracting rule established by the Obama administration. Procurement attorney Joseph Petrillo of Petrillo and Powell offers his take on Federal Drive with Tom Temin.
Heading toward April, the Trump administration was operating on several fronts, following the withdrawal of Republican-led legislation revising health care law.
President Donald Trump is naming Jared Kushner, the assistant to the President and his son-in-law, to lead the new Office of American Innovation.