The Trump administration is calling on agencies to find new ways to improve services to citizens, including an overhaul of digital services. That’s where the Federal Agency Customer Experience Act of 2017 comes in. Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, spoke on Federal Drive with Tom Temin about how things are adding up.
Federal agency leaders report President Trump’s order to plan for reorganization has resulted in low morale and has had a negative impact on their ability to fulfill their agency’s mission. But a survey of more than 600 of those leaders indicates most do not plan to leave their agencies or alter their dedication to the mission.
Cabinet secretaries, many of whom are newcomers to government, say they’re impressed by the dedication and hard work they’ve seen from colleagues at the career levels of their agencies within the first 100 days of the Trump administration. They offered their congratulations to the 26 finalists of the Partnership for Public Service’s prestigious Service to America Medals.
One of the highlights of Public Service Recognition Week is meeting the Service to America medal finalists. Max Stier, president and chief executive at the Partnership for Public Service, gave Federal News Radio’s Lauren Larson on Federal Drive with Tom Temin a look at some of the finalists and why Public Service Recognition week is so important.
The annual federal employee viewpoint survey will be coming out soon. It will give people a chance to sound off about the Trump administration’s reorganization plans. It will also give managers a look at what the rank-and-file is thinking. Margot Conrad, director of education and outreach at the Partnership for Public Service, elaborates on this opportunity on Federal Drive with Tom Temin.
If the government workforce shrinks, as President Donald Trump says he thinks it should, then agencies need to make sure the people they do have are top notch. Tim McManus, chief operating officer of the Partnership for Public Service, tells Federal Drive with Tom Temin how agencies can improve their recruiting game.
The Office of Management and Budget is asking agencies to come up with new performance management plans by June 30. Human capital experts say the OMB guidance prompts agencies to consider several important questions but focuses too heavily on addressing poor performers, and not enough on recruiting and retaining top employees.
The Office of Management and Budget’s plan to reorganize the government and restructure the federal workforce isn’t a direct threat to agency employees, OMB Director Mick Mulvaney said. The Trump administration sees it as a way to finally recognize what Mulvaney describes as a deep-seated frustration in the federal workforce: top performers are rarely rewarded for their work, while poor-performers escape with few consequences.
Public Service Recognition Week is just around the corner. Margot Conrad, director of education and outreach at the Partnership for Public Service, tells Federal Drive with Tom Temin what feds can expect this year.
Congress is once again examining the results of the latest Federal Employee Viewpoint Survey. Lawmakers said they’re encouraged by the progress the Homeland Security Department has made, despite its continued last-place ranking.
The proposed cuts from the Trump administration could be an opportunity for agency managers to get creative. With less money to go around, there may be less money to maintain legacy IT systems, so that means updating it or utilizing other methods may be the best route. Federal News Radio’s Eric White learns more from Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, on Federal Drive with Tom Temin.
The President’s management agenda lays out points of emphasis the President wants agency managers to show progress in. That’s sort of a first for Presidential skinny budgets. The idea is receiving praise from good government associations like the Partnership for Public Service. Federal News Radio’s Eric White spoke with Margot Conrad, director of Education and Outreach for the Partnership, on Federal Drive with Tom Temin.
President Donald Trump is naming Jared Kushner, the assistant to the President and his son-in-law, to lead the new Office of American Innovation.
A new report urges the Trump Administration to do all it can to get federal agencies focused on customer service to make government operations more efficient and lower costs. Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, joined Federal Drive with Tom Temin to discuss the report put out by the Partnership and Accenture.
For the Veterans Affairs Department, low morale and difficulty attracting talent are two of the challenges keeping it on the Government Accountability Office’s high-risk list. Margot Conrad, director of education and outreach at the Partnership for Public Service, offers her take on Federal Drive with Tom Temin.