retirement services

Agencies should expect more pooled hiring actions in 2024, OPM’s Shriver says

Office of Personnel Management Deputy Director Rob Shriver said there will be a continuing and increasing emphasis on pooled hiring in the coming months.

Hiring/Retention

Improper payments reach five-year high in OPM retirement services

Agency Oversight

GettyImages/Federal News Network

The same problems continue to plague OPM’s retirement services

Retirement

(Amelia Brust/Federal News Network)

‘As easy as possible’: OPM’s new tutorials aim to help retiring feds and improve customer experience

Workforce

(Amelia Brust/Federal News Network)

OPM’s ‘retirement quick guide’ aims to tackle immediate challenges for retiring feds

Retirement

Amelia Brust/Federal News Network

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

OPM plans to overhaul main website, prioritize customer experience

IT Modernization