Rick Parrish

Biden seeks a higher standard for federal customer experience. How well is it already working?

Biden’s executive order, in fact, marks the latest in a series of efforts over the past 30 years to measure and improve public-facing government services.

Management

(Getty Images/iStockphoto/Rawpixel Ltd)

Research firm forecasts top trends in 2022 for public sector workforce

Workforce

The yearlong pandemic situation has pressure-tested the governmental custom experience

Management

Amelia Brust/Federal News Network

Agencies improving in CX but need to worry less about digital – more about human design

Technology

Amelia Brust/Federal News Network

Agencies slightly improve customer experience, but still behind the private sector

Technology

Government websites lagging in customer service, scorecard shows

Federal Drive

Businesswoman pressing smiley face emoticon on virtual touch screen. Customer service evaluation concept.

How agencies can ‘pull’ more users toward using their websites

Agency Oversight

Rich Parrish: Concerns grow about protecting private info on federal websites

Federal Drive

Rick Parrish: Federal agencies need lesson in customer experience

Federal Drive

Rick Parrish

Biden seeks a higher standard for federal customer experience. How well is it already working?

Research firm forecasts top trends in 2022 for public sector workforce

The yearlong pandemic situation has pressure-tested the governmental custom experience

Agencies improving in CX but need to worry less about digital – more about human design

Agencies slightly improve customer experience, but still behind the private sector

Government websites lagging in customer service, scorecard shows

How agencies can ‘pull’ more users toward using their websites

Rich Parrish: Concerns grow about protecting private info on federal websites

Rick Parrish: Federal agencies need lesson in customer experience

Rick Parrish, Senior Analyst, Forrester