CX Exchange 2024: SSA’s Martin O’Malley on creating better experiences for the masses
The Social Security commissioner says reducing phone wait times is among his top three priorities to improve how SSA serves citizens.
The Social Security commissioner says reducing phone wait times is among his top three priorities to improve how SSA serves citizens.
A reduced cost-of-living adjustment, or “diet COLA,” for FERS retirees can create a much larger difference in retirement savings over time.
The Social Security Administration overpaid about 2 million beneficiaries over the past two years, and is telling lawmakers that more staffing is needed…
Andre Mendes, the chief information officer at the Department of Commerce, was one of several agency technology executives pushing for more consistency around cyber metrics under the FITARA scorecard.