The Trusted Knowledge Network

March 15th, 2010 at 12:30 PM

This century’s “Work” models are based on Collaboration; but how do you define, manage, and more importantly, increase collaboration? When you think about increasing collaboration, leveraging the power of your connected teams, utilizing the collective brains of your trusted communities, and raising the quality of your collaborative decisions, you need the constant social networking with your trusted communities.


Gerald T. Charles, Jr. – Director, Public Sector, Cisco Internet Business Solutions Group (IBSG)
Sheila Campbell – Director, Center for Customer Service Excellence, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration


Moderator: Tom Temin– Co-host of the Federal Drive

Gerald T. Charles, Jr.
Director, Public Sector
Cisco Internet Business Solutions Group (IBSG)

Gerald T. Charles, Jr. is a director in the Cisco Internet Business Solutions Group (IBSG). He brings more than 25 years of executive management, comprehensive technology, and strategic thinking expertise to roles of Executive Advisor, Chief Technology Officer (CTO), and VP/General Manager.

As a thought leader in management and technology strategy, governance, and business models, workforce and workspace sustainability, security, IT-based solutions, and innovation, he is helping transform service delivery and economic value in the public sector. He has served various senior executives and officials in civilian, defense, and commercial organizations. Charles has developed and implemented companies’ mergers and acquisitions as well as strategic, operational, and financial goals.

Prior to Cisco, Charles was a vice president for TRW and BDM. He brought in multimillion-dollar contracts, turned closed subsidiaries into profit centers, and was a key technical and program architect for implementation of the U.S. Securities and Exchange Commission’s EDGAR system. After TRW, Charles was vice president for OAO Technology Solutions (OAOT), a commercial outsourcer and managed services provider, where he eliminated major losses in ebusiness divisions and corporate acquisitions, implemented an IT solution provider practice, and started the company’s public sector division.

Charles is a published author and wrote The LAN Blueprint: Engineering It Right (McGraw-Hill) as well as various Cisco global industry points of view, including the 21st century workforce and workspace, innovation in the Public Sector, transportation, and security. Charles also earned a congressional medal for outstanding service and achievement.

Charles holds an master’s degree in electrical engineering from the University of Maryland, and a bachelor’s degree in electrical engineering from the Illinois Institute of Technology.

Sheila Campbell
Director, Center for Customer Service Excellence
Office of Citizen Services and Innovative Technologies
U.S. General Services Administration

Sheila Campbell is Director of the Center for Customer Service Excellence. She’s accountable for several government-wide initiatives and programs that help agencies provide better customer service to citizens: Web Manager University, which trains thousands of government workers in all aspects of managing government web and new media efforts;, a clearinghouse of government web requirements and best practices; and the Web Content Managers Forum, a network of over 2,000 federal, state, and local web professionals that collaborates on solutions for improving government websites.

A key part of her job is to co-chair the Federal Web Managers Council, composed of agency Web and New Media Directors, which works to strengthen web governance, develop national web strategies, and coordinate online content across agencies.

Sheila has also served as a content manager for, and was previously Deputy Chief of Staff at the Peace Corps. She’s an alumnus of the University of California, Berkeley.