Social media challenges agency records management

Agencies are increasingly using social media in their work. But platforms like Facebook and Twitter offer challenges to records management.

The American Council on Technology-Industry Advisory Council (ACT-IAC) Collaboration and Transformation Shared Interest Group shared a report last week on social media best practices in government, Washington Technology reports.

Among the best practices recommended by ACT-IAC:

  • Develop communications between social media and records management staff.
  • Identify roles and responsibilities for social media records management.
  • Use a content management system that requires tagging with metadata.

An ideal solution would be affordable, sustainable and automatic, WT reports.


Catherine Teti, knowledge manager at the Government Accountability Office, said one struggle is with storage space, according to the WT article.

“We need vendor assistance with adaptable, flexible platforms. There are migration and management challenges,” Teti was quoted in the article.

ACT-IAC interviewed ten agencies for the report.